{ "meta" : { "LastUpdated" : "2024-02-09T03:42:06.340Z", "TotalResults" : 1, "Agreement" : "Use of the APIs and any related data will be subject to the terms of the Open Licence and subject to terms and conditions", "License" : "https://www.openbanking.org.uk/open-licence", "TermsOfUse" : "https://www.openbanking.org.uk/terms" }, "data" : [ { "Brand" : [ { "BrandName" : "NWB", "Notes" : "Telephone Service may differ for customers who have Commercial Relationship Managers. These customers should call their Commercial Relationship Manager using the individual number provided to them. Alternatively, they can contact the Commercial Banking Support Team using the dedicated number provided, which is available Monday to Friday, from 8am until 6pm.\n\n** Relay UK is a service aimed at supporting our hearing impaired or speech impaired customers. To use this service customers will need to download the Relay UK app or when using a text phone prefix our telephone numbers with 18001. Further information on Relay UK is available here: https://www.relayuk.bt.com/\n\n***Users of our Bankline service can contact us through Bankline to discuss any of the above queries Monday to Friday, from 8am to 5pm (excluding Bank Holidays).\n\n****An asynchronous secure messaging service is available through our mobile banking app, Monday to Sunday, 24 hours a day. \n***** Full telephony service available Mon-Fri 7am - 7pm, Saturday 8am - 8pm and Sunday 9am - 8pm. 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Emergency telephony service available outside these times.", "OtherActionMethodType" : { "Name" : "Telephone banking*", "Description" : "Telephone banking*" }, "Day" : [ { "Name" : "Friday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Monday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Saturday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Sunday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Thursday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Tuesday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] }, { "Name" : "Wednesday", "AvailableHours" : [ { "OpeningTime" : "00:00", "ClosingTime" : "23:59" } ] } ], "NonStandardAvailability" : [ ] } ] } ] }, "OperationalSecurityIncidentMetrics" : { "OperationalSecurityIncidentMetricsDetails" : [ { "IncidentMetricsType" : "TotalNumberIncidentReported", "Note" : "These numbers include incidents that impact other members of the NatWest Group", "IncidentDetails" : [ { "IncidentReportingType" : "Quarterly", "FromDate" : "2023-10-01", "ToDate" : "2023-12-31", "IncidentCount" : 6 }, { "IncidentReportingType" : "Yearly", "FromDate" : "2023-01-01", "ToDate" : "2023-12-31", "IncidentCount" : 29 } ] }, { "IncidentMetricsType" : "IncidentsAffectingTelBanking", "Note" : "These numbers include incidents that impact other members of the NatWest Group", "IncidentDetails" : [ { "IncidentReportingType" : "Quarterly", "FromDate" : "2023-10-01", "ToDate" : "2023-12-31", "IncidentCount" : 0 }, { "IncidentReportingType" : "Yearly", "FromDate" : "2023-01-01", "ToDate" : "2023-12-31", "IncidentCount" : 0 } ] }, { "IncidentMetricsType" : "IncidentsAffectingMobBanking", "Note" : "These numbers include incidents that impact other members of the NatWest Group", "IncidentDetails" : [ { "IncidentReportingType" : "Quarterly", "FromDate" : "2023-10-01", "ToDate" : "2023-12-31", "IncidentCount" : 2 }, { "IncidentReportingType" : "Yearly", "FromDate" : "2023-01-01", "ToDate" : "2023-12-31", "IncidentCount" : 6 } ] }, { "IncidentMetricsType" : "IncidentsAffectingInternetBanking", "Note" : "These numbers include incidents that impact other members of the NatWest Group", "IncidentDetails" : [ { "IncidentReportingType" : "Quarterly", "FromDate" : "2023-10-01", "ToDate" : "2023-12-31", "IncidentCount" : 3 }, { "IncidentReportingType" : "Yearly", "FromDate" : "2023-01-01", "ToDate" : "2023-12-31", "IncidentCount" : 6 } ] } ] }, "ComplaintsData" : { "CompliantsDataDetails" : { "CompliantsDataAvailable" : "Yes", "CompliantsInfoURL" : "www.natwestgroup.com/who-we-are/contact-us/feedback-and-complaints/complaints-data/national-westminster-bank-plc.html", "OmbudsmanURL" : "www.ombudsman-complaints-data.org.uk/", "Notes" : "Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data. The most recent summary is available here. (https://www.natwestgroup.com/who-we-are/contact-us/feedback-and-complaints/complaints-data/national-westminster-bank-plc.html)\nThe Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at http://www.ombudsman-complaints-data.org.uk/." } }, "AccountOpeningTimeLineDetails" : { "AccountOpeningURL" : "business-account-opening-guide.ukfinance.org.uk/?", "AccountOpeningDocumentationURL" : "business-account-opening-guide.ukfinance.org.uk/?", "Note" : "Go to business-account-opening-guide.ukfinance.org.uk/? to find out how you can open an account, and what information and documents you need to give us to open an account.", "AccountOpeningTimelineParameters" : [ { "OpeningAccountTimelineType" : "OpenCurrentAccountsAvailability", "Notes" : "The figures provided demonstrate time taken to open the account from submission of the initial application through to when account details are provided to the customer. These figures may included time attributed to collecting further information and/or documentation from the customer", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 85 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 1 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 6 } ] }, { "OpeningAccountTimelineType" : "DebitCardAvailability", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 3 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 6 } ] }, { "OpeningAccountTimelineType" : "InternetBankingAvailability", "Notes" : "Internet Banking is when you can access all the services to enable you to set up payees and make payments which requires a card reader for additional payment security. When you first log-in to Internet Banking, you can undertake some activities including viewing account balances, transferring money between your own accounts, initiate some payments to a list of preferred suppliers and download statements. Our 15 day average figure is based on our full Internet Banking service and is dependent on you holding a working account number and requesting a card reader on the same day that you have registered for Internet Banking.", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 15 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 15 } ] }, { "OpeningAccountTimelineType" : "OverdraftAvailability", "Notes": "When a new customer requests a business current account, we'll discuss their banking requirements with them. If there is a requirement for an overdraft, this will be progressed as a separate application, therefore this is not in-scope of this measure.", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 0 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 0 } ] } ] }, "CardReplacementTimeLine" : { "CardReplacementTimeLineDetails" : [ { "CardReplacementTimeline" : "DebitCardReplacement", "CardReplacementTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 2 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 6 } ] } ] }, "AccountOpeningSummary" : { "DocumentAndInfoURL" : "business-account-opening-guide.ukfinance.org.uk/?", "SummaryDescription" : "To open any of our accounts, a new customer will need to provide us with the documents and information set out at business-account-opening-guide.ukfinance.org.uk/?. We may request additional information or documents in individual cases.", "AccountOpeningSummaryDetails" : [ { "AccountOpeningChannelType" : "OpenAccountWithoutVisit", "ChannelUsage" : "Yes" }, { "AccountOpeningChannelType" : "VisitBranchWithoutAppointment", "ChannelUsage" : "No" }, { "AccountOpeningChannelType" : "SendingDocumentElectronically", "ChannelUsage" : "Yes" }, { "AccountOpeningChannelType" : "OpenAccountByPost", "ChannelUsage" : "No" } ] } } ] } ] }